Deploy.etGet help
Email support@deploy.et in English or Amharic. We reply within two business days, and usually much sooner. For payment questions, include your invoice number and the bank transfer reference so we can match it quickly.
Common questions
How do I pay for a service?
Transfer the invoice amount to one of our bank accounts or to telebirr, then submit the transaction reference in the app. We match it against our statement and activate the service, usually within a few hours on business days.
I paid but my service hasn’t started
Check that the reference you submitted matches your receipt exactly, and that the amount matches the invoice. If it’s been more than one business day, email us with the invoice number and the reference.
My app won’t deploy
Most failed deploys come down to the app not listening on the PORT variable, or listening only on localhost. The docs cover this for each stack, along with health checks and build failures.
How do I reach my server?
Over SSH, using the key you chose when ordering. There is no root password. Add or change keys from Account, then SSH keys.
I forgot my password
Tap “Forgot password?” on the sign-in screen and we’ll email you a reset link. If you signed up with Google, GitHub or Apple, sign in with that instead — there is no password on those accounts.
Can I use my own domain?
Not yet. Every app is reached at its own deploy.et address, with HTTPS set up for you.
How do I close my account?
From Settings, then Close account, or by emailing us. The account deletion page explains what’s removed and what we have to keep.